OneSpartanburg, Inc. recently issued the following announcement.
TRAINING: COMMUNICATION AND CONFLICT RESOLUTION
THE COURSE
Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict. Participants will also discover strategies for working with difficult people and how to better manage responses, especially in stressful situations.
TOPICS
Communication
- Determining your communication style
- 4 types of communication
- 2 dimensions of communication style
- Communication style strengths and trouble spots
- Interacting with other communication styles
- Assessment: What's My Communication Style?
- Understanding conflict
- Practicing conflict resolution
- Development planning
- Understanding 10 typical conflict situations
- Assessment: Conflict Strategies Inventory
- Identify the importance of communication skills in building effective work relationships
- Describe the obstacles that impact communication within an organization
- Demonstrate how to effectively send and receive messages to achieve collaboration
- Understand the importance of effective listening
- Use appropriate questioning techniques
- Describe a process for resolving conflict
- Practice resolving conflict situations
Date and Time
Thursday Jan 27, 2022
8:30 AM - 4:30 PM EST
January 27
8:30am-4:30pm
Location
OneSpartanburg, Inc. Board Room
Fees/Admission
$315
Members
Original source can be found here.
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